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COVID-19 OPERATIONS UPDATE

Our biweekly auctions have been well received. BidStreet is very appreciative of members prepaying for their orders. Please note, all items must be paid for within 10 days of auction date. At the end of this period, any and all unpaid items will be relisted as of end of close that Friday. Paid items will be held for 21 days and must be picked up within this time frame.

We continue to offer curbside pickup. Winnings must be paid for prior to pickup. Payment can be made using e-Transfer (info@bidstreet.ca), PayPal or credit card. Credit card payments can be done through PayPal (no account needed). Please allow two hours before coming to pick up your order. Call the store upon your arrival and your items will be brought to your vehicle.

The BidStreet Team thanks you for your ongoing support and understanding.

 

PLEASE READ BEFORE SENDING MESSAGE

Customer satisfaction is very important to us. In order to expedite assisting you, always include your user name. Before sending an email, refer to our list of FAQs (see below). If you are still in need of assistance, simply reply to this email and a BidStreet Team Member will get back to you shortly. Please note, emails are normally addressed Tuesday 9am - Saturday 2pm. Holidays may affect response time.

FAQs and INFO

MISSING ITEM(S)
Our team is trying its best to minimise this occurrence and we apologise for the inconvenience. A BidStreet Team Member will be happy to assist you the next time you are in the store to locate your missing item. Please bring all pertinent information i.e. listing ID and SKU. Unfortunately, on rare occasions, items go missing. If your missing item cannot be located, BidStreet will remove the cost of the product from your receipt, and/or process a return payment if payment was made prior to pick up.

DEFECTIVE/INCORRECT PRODUCT(S)
You have seven (7) days from pick up in which to inform BidStreet of an issue with your item. If a product is defective and the issue was not stated in the listing, please bring the defective product(s) back to BidStreet and a Team Member will be happy to address the issue accordingly. Please be advised, products listed as being “AS-IS” are to be treated as Final Sale.

SHIPPING
We offer shipping through Canada Post. Please call the office to get a quote and make arrangements.

TURN DOWNS/RELIST
Relisting a won item is not our policy. Members must pay for all won items, however if the member is experiencing "buyer's remorse" or bid on an item in error, they may refuse the item and pay a 10% restocking fee (10% of the item won price, with a minimum charge of $5.00 per item) due on the current invoice. Failure to do so may result in the member's account being suspended/cancelled. Please visit the store and a BidStreet Team Member will deal with this issue accordingly.

REMOVING A BID
BidStreet cannot remove a bid during the auction once placed. Should you win the item, please come into the store and a Team Member will deal with it accordingly.

INCORRECT LISTING INFORMATION
Thank you for bringing this to our attention. A Team Member will investigate further and make the necessary corrections to the online listing.

CONSIGNORS
We are looking for more consignors with whom to partner and to sell their products. All items MUST be of good quality, in clean, sellable condition and pass inspection before approval. Consignment fees for our site are as follows: a listing fee of $10/listing, plus 20% of the final sale price. If you are interested in becoming a consignor with BidStreet, please contact the office.

PICK UP/HOURS OF OPERATION
We are currently offering curbside pickup only. Call the store upon your arrival and your items will be brought to your vehicle. All items must be paid for within 10 days of auction date. Any and all unpaid items will be relisted as of the Monday following this period. Repeat offenders will have their account deactivated. Reactivation will be at the discretion of management.

Regular business hours are as follows:
Sun-Wed: closed
Thurs: 10am-7pm
Fri & Sat: 10am-3pm
(holidays may affect hours of operation)