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Thank you for contacting BidStreet.ca. Customer satisfaction is very important to us. In order to expedite assisting you, please refer to our list of FAQs (see below). If you are still in need of assistance, please reply to this email and a BidStreet Team Member will get back to you shortly. Please note, emails are normally addressed Tuesday 9am - Saturday 2pm. Holidays may affect response time.

FAQs and INFO

MISSING ITEM(S)
Our team is trying its best to minimise this occurrence and we apologise for the inconvenience. A BidStreet Team Member will be happy to assist you the next time you are in the store to locate your missing item. Please bring all pertinent information i.e. listing ID and SKU. Unfortunately, on rare occasions, items go missing. If your missing item cannot be located, BidStreet will remove the cost of the product from your receipt, and/or process a return payment if payment was made prior to pick up.

DEFECTIVE PRODUCT(S)
If a product is defective and the issue was not stated in the listing, please bring the defective product(s) back to BidStreet and a Team Member will be happy to address the issue accordingly. Please be advised, products listed as being “AS-IS” are to be treated as Final Sale.

SHIPPING
Due to circumstances beyond our control, shipping of parcels has been suspended. Until further notice, all items must be picked up at our store location. Please contact the office if you have any questions regarding this change in policy.

TURN DOWNS/RELIST
Relisting a won item is not our policy. Members must pay for all won items, however if the member is experiencing "buyer's remorse" or bid on an item in error, they may refuse the item and pay a 10% restocking fee (10% of the item won price, with a minimum charge of $5.00 per item) due on the current invoice. Failure to do so may result in the member's account being suspended/cancelled. Please visit the store and a BidStreet Team Member will deal with this issue accordingly.

REMOVING A BID
BidStreet cannot remove a bid during the auction once placed. Should you win the item, please come into the store and a Team Member will deal with it accordingly.

INCORRECT LISTING INFORMATION
Thank you for bringing this to our attention. A Team Member will investigate further and make the necessary corrections to the online listing.

CONSIGNORS
We are looking for more consignors with whom to partner and to sell their products. All items MUST be of good quality, in clean, sellable condition and pass inspection before approval. Consignment fees for our site are as follows: a listing fee of $10/listing, plus 20% of the final sale price. If you are interested in becoming a consignor with BidStreet, please contact the office.

PICK UP/HOURS OF OPERATION
Once you have successfully won an item(s), you have until the following Wednesday to pay for them. Our auctions are held Tuesday evenings, therefore, you have from Wednesday to Wednesday to make payment. The following Wednesday gives you the opportunity to pay for two (2) weeks' worth of won auction items. Payment can be made using PayPal or e-Transfer (info@BidStreet.ca). We would appreciate all items be picked up within three (3) weeks as we have limited storage space.

Customers are responsible for paying for their items within the given time frame. You can pay for your items online with PayPal or using EMT (e-Transfer). You can also pay for your items at our retail store. We accept cash, Interac, Visa, and MasterCard. BidStreet reserves the right to place a 10% restocking fee (10% of the won item price) on your next invoice for each unpaid item, with a minimum of $5.00 per item. To be fair to all users, repeat offenders will have their user account deactivated until their account has been cleared. Reactivation is at the discretion of management.

Regular business hours are as follows:
Sun-Tues: closed
Wed & Thurs: 10am-7pm
Fri & Sat: 10am-3pm
(holidays may affect hours of operation)