Help

If your issue is not addressed below, please CONTACT US. Be sure to provide us with your username.

 

COVID-19 OPERATIONS UPDATE

We continue to offer curbside pickup. Winnings must be paid for prior to pickup. Payment can be made using e-Transfer (info@bidstreet.ca), PayPal or credit card. Credit card payments can be done through PayPal (no account needed). Please allow a minimum of two hours before coming to pick up your order. Call the store upon your arrival, give your username and your items will be brought to your vehicle.

The BidStreet Team thanks you for your ongoing support and understanding.

 

Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.

  2. Enter the email address associated with your account and click the [Submit] button.

  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk/spam folders.

  4. Click the reset link in that email.

  5. Choose a new password. 

Q. How do I change my password?

A. You can change your password at any time.

  1. Once logged into your account, click the "MY STREET" drop down

  2. Click on "Account."

  3. From the left hand menu, under "Account" select "Password."

  4. Enter your current password.

  5. Choose your new password.

  6. Save your changes by clicking the [Change Password] button. 

Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

  1. Check your junk/spam mail folder or spam filter for the missing emails.

  2. Make sure the email address registered on our site is entered correctly.

  3. Verify your email client, such as Outlook, is not in “offline” mode.

  4. If you use a POP3 connection to retrieve your email, please verify the emails were not downloaded to a different computer. If you are still not receiving our emails, please contact us. 

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “MY STREET” area under "Account."

 

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username

Correct: MY-Username

Correct: MY_Username

Or, it says the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

 

Q. Why does it say my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, this means you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

 

Q. What if an item is missing from my wins?

A. Our team is trying its best to minimise this occurrence and we apologise for the inconvenience. A BidStreet Team Member will be happy to assist you the next time you are in the store to locate your missing item. Please bring all pertinent information i.e. listing ID and SKU. Unfortunately, on rare occasions, items go missing. If your missing item cannot be located, BidStreet will remove the cost of the product from your receipt, and/or process a return payment if payment was made prior to pick up.

 

Q. What if an item is defective/not as listed?

A. If there is an issue with the product and the issue was not stated in the listing, you have seven (7) days from pick up in which to inform BidStreet of the issue via email; items picked up after 11 days from the auction date are disqualified from the Return Policy. A Return Authorisation form will be sent to you and must be filled out and forwarded to BidStreet. A Team Member will assess the claim and deal with it accordingly. Please be advised, products listed as being “AS-IS” are to be treated as Final Sale. Return of items under $10 will not be accepted in any manner once it has left the premises. There will be no exceptions.

 

Q. What if I want/need my items shipped?

A. BidStreet no longer offers shipping. If you require shipping, please email us for further information.

 

Q. What if I won an item and don't want it any more?

A. Your bid is a contract between you and the listing creator. If you had the highest bid and won the item, you entered into a legally binding purchase contract. Some exceptions may apply. For complete details, please review our Return Policy.

 

Q. What if I placed the wrong bid on a listing?

A. BidStreet cannot remove a bid during the auction once placed. Should you win the item, please come into the store and a Team Member will deal with it accordingly.

 

Q. I won something, now what?

A. Congratulations on your win. To make payment, log in to your account and under the My Street dropdown you will be able to find your invoice. Payment can be made with PayPay, credit card (via PayPal; no account needed) or through e-transfer (info@bidstreet.ca). Once your order has been paid for, please allow two hours before arriving at the store for pick up. If you pay after 8pm, your order will not be ready until noon the next day. Pick up can be done during our designated business hours (updated weekly on our website). We do not book pick up times. You need only call the store once you are in the parking lot and your order will be brought out. All items must be paid for within seven (7) calendar days of the auction date and picked up within 11 days. If payment is not received by 3pm of the seventh day, any and all unpaid items will be automatically relisted and the user may face a non-payment penalty of 10% per item (minimum of $5). Users who do not abide by these terms will have their account locked. Reactivation will be at the discretion of management.

 

Q. What if I am unable to pick up my items within the specified time?

A. Please email us should you be experiencing extenuating circumstances and cannot meet the pickup date requirements.